What if users’ reviews of care homes were available online?
In the four years since Patient Opinion launched with the proposition that ‘your story can change the NHS,’ its website has become an indispensable arm of the health service. With 400 opinions posted a month and half a million page views, it’s the fastest, most effective way to register a complaint or offer praise. Patient [...]
What happens when you’re old and gay?
Angelo Marcellini is 75 and lives in sheltered housing in London. When he’s in the lift, his fellow residents won’t join him. If he comes in, they leave. Only two of the households on his floor speak to him. Angelo is gay. The managers of his sheltered housing are evangelical Christians and they won’t help [...]