What if users’ reviews of care homes were available online?

In the four years since Patient Opinion launched with the proposition that ‘your story can change the NHS,’ its website has become an indispensable arm of the health service. With 400 opinions posted a month and half a million page views, it’s the fastest, most effective way to register a complaint or offer praise. Patient Opinion undertakes to get your feedback to the people who are in a position to do something about it, and is seen by medical staff and managers as integral to improving services. It is also viewed gratefully by many patients, who see complaints dealt with in a way that would have been unlikely if they’d written a letter and waited 28 days for a reply, only to get one from someone who wasn’t involved in their care.

So could the same model be applied to care homes? Transparency and publicity have worked for hospitals: why not for some of our most hidden institutions? Continue reading

When is a radio not a radio? When it tells people how you’re feeling

BuddyIt looks like a radio. (A rather nice one.) It plays radio stations. But this is not just a radio, this is a Buddy radio – the latest idea in social networking, designed to connect people who are frail and vulnerable to those who care about them.

I heard about Buddy from the dynamic Adil Abrar of Sidekick Studios, its designers. Buddy is still at an early stage of development (four months ago, it was only a thought in Adil’s mind) so there are still issues to be resolved, but you can see its potential.

There’s already quite a lot of technology on offer to monitor people’s health and alert carers and nurses to trouble. Unfortunately, most of it suffers from various problems:

  • It’s often hideous and faintly embarrassing to have in the home
  • It’s stigmatising: it implies that you’re on the verge of collapsing, because that’s all it cares about: Are you still on your feet?
  • There’s a suspicion it’s a substitute for human contact. Sold as a way of caring for your vulnerable old person, it’s actually a way of ignoring your vulnerable old person until they actually fall down, possibly dead, and you get an alarm signal. (I’m sure telehealth isn’t used like that by everyone, but if someone suggested getting one of these devices for me, that would be my first thought; they’re doing this so they don’t have to call in any more). Continue reading